Frequently Asked Questions
Everything you need to know about shopping with Addax.
How can I track my order?
Once your order is shipped, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to start the process.
Do you ship internationally?
Yes, Addax ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How do I find the right size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart for the most accurate fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay.
Are your materials sustainably sourced?
Addax is committed to ethical fashion. We prioritize organic cotton, recycled polyester, and eco-friendly dyes across our seasonal collections.